vecta Terms of Service

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Welcome to vecta. These Terms of Service ("Terms") constitute a legally binding agreement between you and vecta, governing your access to and use of our website, mobile platform, products, and customer support services. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

By accessing or using any service offered by vecta, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms, together with all statutes and regulations that apply to your use of our platform. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform exclusively for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent transactions or submit fictitious orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without prior authorization;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell vecta products for commercial purposes without obtaining express written consent.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical error occur, vecta may correct the mistake and adjust or cancel any impacted orders prior to shipment, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may exhibit natural variations in weight, appearance, or ripeness. Allergen information is supplied for reference purposes; customers with severe allergies should carefully review the labeling on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website is contingent upon product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraudulent activity or violate these Terms.
• Payment Processing: All payment transactions are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content available on vecta's platform — including text, graphic designs, logos, software, product branding, and trade names — remains the exclusive property of vecta and is safeguarded under international copyright, trademark, and intellectual property legislation. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, vecta shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and shall be interpreted in accordance with the laws of the State of Delaware, United States, without regard to any conflict of law provisions. Any dispute or claim stemming from or relating to these Terms or your purchase shall first be directed to vecta's support team for informal resolution.

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9. Changes to These Terms

vecta may revise or amend these Terms at any time. Significant changes will be announced by publishing the updated terms on our website. Your continued use of our website or services after any updates signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: vecta
• Customer Support Email: [email protected]
• Customer Support Phone: 19737664215
• Physical Business Address: 175 E 2ND ST APT 2, CLIFTON, NJ 07011, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST